North Star Chapter of the American Red Cross

When there aren't words, the dogs are perfect

By Melanie Tschida , Special to Redcross.org

Thursday, August 09, 2007 — Jennifer Troy is not a licensed therapist, but her dog 'Girl' is. That's what brought Jennifer and 'Girl' to the Family Assistance Center on Friday, August 3. 'Girl' is a Labrador Newfoundland mix who has been a certified therapy dog for about five years. Jennifer and 'Girl' came to the Family Assistance Center to see if they could provide support to the friends and family of the missing and the relief workers at the site.

(Photo credit: Talia Frenkel/American Red Cross)

"Therapy dogs provide an element of support that is complementary to the other support systems that are in place," said Jennifer. In the case of such a traumatic and painful event, dogs provide a different level of comfort. "Dogs don't need to know the details. When there aren't words, the dogs are perfect."

In Jennifer's experience, therapy dogs can also help people take their minds off of the situation at hand, even for just a few minutes. "Often people start talking about their own animals, and it might be the first thought they've had of something outside the event itself since it happened. If 'Girl' has provided an ounce of comfort or a moment of relief, she's done her job."

Red Cross Disaster Mental Health volunteer Alan Brankline says it is important to provide a variety of support systems for people when they are experiencing high levels of stress. "In addition to the meals and emotional support that the Red Cross is providing here, we have many partner organizations and agencies providing services at the Family Assistance Center, and each plays a critical role in the recovery. Therapy dogs are a welcome addition to the team."

Coming to the Family Assistance Center was not easy for Jennifer, but it was something she felt compelled to do. "This is a sacred place. The thoughts and feelings that are being shared here are extremely personal and painful. To have been invited to be here is an honor."

Red Cross on Scene of Minneapolis I-35W Bridge Collapse

Thursday, August 02, 2007 — The American Red Cross responded quickly following the fatal collapse of I-35W highway bridge in Minneapolis last night.

Red Cross volunteers have been working through the night, both at the site of the crash and at the local Twin Cities Chapter, supporting families and rescue workers. Two Emergency Response Vehicles have been at the bridge site, providing food and water to families, emergency services personnel, clergy and others at the scene. In addition, the charity has established a family assistance center at a nearby hotel.

Red Cross Mental Health workers are also providing counseling onsite and at the chapter building, where family members have gathered. The “Safe and Well” Web site is also available, offering an avenue to connect families looking for loved ones.